I worked with John at Andrx during the early 20s. John directed the Knowledge and Change Management Department. He taught and implemented Kepner-Tregoe Problem Solving & Decision Making classes and processes.John used these processes and techniques to find solutions to many problems, avoid problems, and make decisions regarding transportation, employee performance appraisals, and product failures. He is a well organized individual and his knowledge of Kepner -Tregoe techniques was of tremendous benefit to Quality, Technical Services and Manufacturing in helping to solve manufacturing problems and quality issues. I strongly recommend John to any one who can use his services

Frank Greaves, President, Pharmaceutical Systems Consulting, Inc.

When a problem occurs and everyone is under pressure to deal with the mess, ask “What in our process allowed this to happen?” rather than “Who’s to blame?” You will get better results and find problem cause.

Give us a call, we can help.
John Schneyer, Boca Consultants

Follow this link to the Economist article on Toyota

The woes of Toyota, the world’s biggest car maker, are a warning for rivals

http://www.economist.com/daily/news/displaystory.cfm?story_id=15576506&fsrc=nwl

How well do you source your work?  How well do you know both your suppliers and customers?

Give us a call, we can help.

John Schneyer, Boca Consultants

When dealing with a problem, ask “What in our process allowed this to happen?” When you think you have the answer, ask it again and again.

Most people look for someone to blame when a problem rears it’s ugly head. It’s time to deflect, protect, and cover your a** (CYA).

With so much of what we do today being driven by processes, the right question is “What in our process allowed this to happen?” If someone did it wrong, what in our process allowed them to do it wrong? Do they have the training, the skills, the tools? Keep asking the question to get back to the root cause of the problem.

If Mary didn’t have the skills or training, what in our process allowed her to be in the position where she could create the problem?

If we keep advertising, interviewing, hiring, training, and then losing people, what in our process allows this to happen?

When the space shuttles blew up, NASA didn’t stop with just the technical part of the problem. They went further and asked, what in our process allowed this to happen? They uncovered cultural issues and pressure on people. They found conflicts between safety and schedule and budget. They had to deal with a lot to get to the root cause and then make changes.

What in your processes is creating problems for you?

Give us a call, we can help.
John Schneyer, Boca Consultants

Where does it end for Toyota? How long will it take to correct the problem (and I don’t mean accelerators and brakes)? Something has changed in their culture and it needs correcting. What else may go wrong while they are working on it?

Give us a call, we can help.
John Schneyer, Boca Consultants