Category: Problem Solving

What in our process allowed this to happen?

When dealing with a problem, ask “What in our process allowed this to happen?” When you think you have the answer, ask it again and again.

Most people look for someone to blame when a problem rears it’s ugly head. It’s time to deflect, protect, and cover your a** (CYA).

With so much of what we do today being driven by processes, the right question is “What in our process allowed this to happen?” If someone did it wrong, what in our process allowed them to do it wrong? Do they have the training, the skills, the tools? Keep asking the question to get back to the root cause of the problem.

If Mary didn’t have the skills or training, what in our process allowed her to be in the position where she could create the problem?

If we keep advertising, interviewing, hiring, training, and then losing people, what in our process allows this to happen?

When the space shuttles blew up, NASA didn’t stop with just the technical part of the problem. They went further and asked, what in our process allowed this to happen? They uncovered cultural issues and pressure on people. They found conflicts between safety and schedule and budget. They had to deal with a lot to get to the root cause and then make changes.

What in your processes is creating problems for you?

Give us a call, we can help.
John Schneyer, Boca Consultants

Where does it end for Toyota?

Where does it end for Toyota? How long will it take to correct the problem (and I don’t mean accelerators and brakes)? Something has changed in their culture and it needs correcting. What else may go wrong while they are working on it?

Give us a call, we can help.
John Schneyer, Boca Consultants

Toyota’s Slow Awakening to a Deadly Problem

NY Times article on the growing problem with Toyota’s accelerators.

Read the article and ask your self, “Could something like this happen in my company?”

What are the things you do that could come back and bite you? What small problems are growing? What fixes have you put in place to deal with a problem but don’t really solve it?

With experience in training and consulting in problem solving and prevention, we focus on reducing the risks in your business to help you stay in business.

Give us a call, we can help.
John Schneyer, Boca Consultants

Honda Recalls Cars, Citing Defect

What in our process allowed this to happen? What can Honda do now? What should Honda have done before to avoid this problem?

Honda is recalling 646,000 Fit/Jazz and City cars, including 140,000 in the United States.

The recall covers the models sold in North America, South America, Europe, South Africa and Asia, but not Japan, a spokeswoman said.

The Fit is Honda’s best-selling model in Japan.

Honda said the recall was to fix a defective master switch, which could cause water to enter the power window switch and in some cases cause a fire.

There were three reported cases of fires due to the defect, two in the United States and one in South Africa, the spokeswoman said.

Toyota Halts Sales of 8 Models in U.S. for Pedal Flaw

Toyota has a very expensive situation on their hands.  Read about it here.

What in Toyota’s process allowed this to happen?

Good problem solving will identify the root cause of this problem.  Hopefully, Toyota will use good problem solving processes to identify the cause.

Identifying the cause does not eliminate it.  Toyota faces huge expenses to correct the problem in existing cars, production delays, and regaining the public’s trust.  Dealers will take a big hit too.

When making changes, especially changes to critical components and parts of your business, you should spend time to consider what can go wrong, the causes, and how to reduce the probability of failure.  Contingency plans help to control the damage after the problem happens.

Here’s wishing Toyota good luck in solving this problem.

Facing challenges in your business?  Give us a call, we can help.

John Schneyer, Boca Consultants